{"title":"Robert Bacal","description":null,"products":[{"product_id":"perfect-phrases-for-customer-service-second-edition-9780071745062","title":"Perfect Phrases for Customer Service, Second Edition","description":"\u003cp\u003eEnhance your customer service skills with the essential guide, \u003cstrong\u003ePerfect Phrases for Customer Service, Second Edition\u003c\/strong\u003e by \u003cstrong\u003eRobert Bacal\u003c\/strong\u003e. Published in 2011 and comprising 256 pages, this updated edition is a vital resource for anyone in the customer service field. It offers specific defusing tactics and invaluable behavioral insights designed to help you reduce stress while effectively communicating with customers. Discover the right phrases to use in challenging situations, enabling you to handle even the most hostile customers with ease and confidence. Whether you are a seasoned professional or just starting out, this book will equip you with the tools needed to excel in delivering outstanding customer service. Elevate your skills and transform your interactions by applying the winning strategies found within these pages.\u003c\/p\u003e","brand":"Robert Bacal","offers":[{"title":"Default Title","offer_id":50986293002582,"sku":"9780071745062","price":20.02,"currency_code":"EUR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9780071745062.jpg?v=1754313432"},{"product_id":"performance-management-2-e-mcgraw-hill-education-europe-9780071772259-robert-bacal","title":"Performance Management 2\/E","description":"\u003cp\u003eUnlock the potential of your team with \u003cstrong\u003ePerformance Management 2\/E\u003c\/strong\u003e by \u003cstrong\u003eRobert Bacal\u003c\/strong\u003e, published by McGraw-Hill Education - Europe in 2012. This indispensable guide, spanning 256 pages, equips managers and team leaders with essential insights, skills, and techniques to maximize employee performance. With over 700,000 copies sold, this second edition is a trusted resource for those looking to enhance their performance management strategies. Whether you're aiming to set clear performance standards or improve employee ratings, this book offers practical advice and proven methods to achieve your goals. Elevate your management skills and foster a high-performing workplace with this essential addition to your professional library.\u003c\/p\u003e","brand":"Robert Bacal","offers":[{"title":"Default Title","offer_id":52232953397590,"sku":"9780071772259","price":31.8,"currency_code":"EUR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9780071772259.jpg?v=1767750892"},{"product_id":"how-to-manage-performance-mcgraw-hill-education-europe-9780071435314-robert-bacal","title":"How to Manage Performance","description":"\u003cp\u003eUnlock the secrets to effective performance management with \u003cstrong\u003eHow to Manage Performance\u003c\/strong\u003e by \u003cstrong\u003eRobert Bacal\u003c\/strong\u003e. Published by McGraw-Hill Education - Europe in 2004, this insightful guide spans 64 pages and is designed for anyone looking to enhance their management skills.\u003c\/p\u003e \n\n\u003cp\u003eThis book offers 24 actionable strategies to help you clearly communicate performance expectations to your employees. Discover how to manage performance effectively, foster collaboration, set meaningful performance incentives, and align employee goals with organizational objectives. You'll learn the essentials of conducting performance reviews, identifying underlying issues, recognizing success, managing conflicts, and documenting performance effectively.\u003c\/p\u003e \n\n\u003cp\u003eWhether you're a seasoned manager or new to leadership, \u003cstrong\u003eHow to Manage Performance\u003c\/strong\u003e equips you with the tools necessary to create a high-performing team. Don't miss out on the opportunity to elevate your management techniques and drive success in your organization.\u003c\/p\u003e","brand":"Robert Bacal","offers":[{"title":"Default Title","offer_id":52240619143510,"sku":"9780071435314","price":16.48,"currency_code":"EUR","in_stock":false}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9780071435314.jpg?v=1767763082"}],"url":"https:\/\/www.laufgard.com\/collections\/robert-bacal.oembed","provider":"Bookshop","version":"1.0","type":"link"}