Practical Guide to Call Center Technology

Discover the essential insights in Andrew Waite's Practical Guide to Call Center Technology, published by Taylor & Francis Ltd in 2017. This comprehensive hardback edition spans 504 pages and serves as your go-to resource for navigating the intricate landscape of customer contact centers. Waite expertly addresses the critical business, technical, and financial challenges involved in building and managing a successful call center. Dive into the world of automatic call distributors (ACDs) and learn how to maximize their potential alongside other complex systems. By implementing the strategies outlined in this guide, you can significantly enhance customer satisfaction and drive sales growth. Perfect for professionals looking to optimize their call center operations, this book is a must-have for anyone in the industry.