Service Quality in Leisure, Events, Tourism and Sport

Discover the essential insights on managing service quality in the leisure, events, tourism, and sport sectors with the enhanced edition of Service Quality in Leisure, Events, Tourism and Sport by John Buswell. Published by CABI Publishing in 2016, this comprehensive guide spans 322 pages and offers a valuable examination of the key principles vital for quality assurance in these industries.

This second edition delves into the foundational theories of service quality and illustrates their practical applications through a range of well-curated case studies. Perfect for professionals and students alike, this book provides the tools and techniques needed to elevate service delivery standards and enhance the overall customer experience. Whether you're involved in tourism in the United Kingdom or beyond, this engaging resource will equip you with the knowledge to excel in service quality management.