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    • Book cover of: Integrating ERP, CRM, Supply Chain Management, and Smart Materials. By: Chorafas, Dimitris N.

      Integrating ERP, CRM, Supply Chain Management, and Smart Materials

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      Integrating ERP, CRM, Supply Chain Management, and Smart Materials

      Vendor:
      Chorafas, Dimitris N.
      Regular price €127,31
      Sale price €127,31 Regular price €131,25
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    • Book cover of: MASTER DATA MANAGEMENT AND DATA GOVERNANCE, 2/E. By: Alex Berson

      MASTER DATA MANAGEMENT AND DATA GOVERNANCE, 2/E

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      MASTER DATA MANAGEMENT AND DATA GOVERNANCE, 2/E

      Vendor:
      Alex Berson
      Regular price €84,82
      Sale price €84,82 Regular price €89,99
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    • Book cover of: Hearing the Voice of the Customer. By: Bill Inmon

      Hearing the Voice of the Customer

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      Hearing the Voice of the Customer

      Vendor:
      Bill Inmon
      Regular price €30,62
      Sale price €30,62 Regular price €32,49
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    • Book cover of: Managing Customer Relationships And Building Loyalty. By: Jochen Wirtz

      Managing Customer Relationships And Building Loyalty

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      Managing Customer Relationships And Building Loyalty

      Vendor:
      Jochen Wirtz
      Regular price €10,85
      Sale price €10,85 Regular price €11,19
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    • Customer of the Future

      Customer of the Future

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      Customer of the Future

      Vendor:
      Blake Morgan
      Regular price €21,20
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    • Book cover of: Konsum-Kompetenz: Eine neue Zielgroee fuer das Management von Geschaeftsbeziehungen

      Konsum-Kompetenz: Eine neue Zielgroee fuer das Management von Geschaeftsbeziehungen

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      Konsum-Kompetenz: Eine neue Zielgroee fuer das Management von Geschaeftsbeziehungen

      Vendor:
      Bookshop
      Regular price €110,42
      Sale price €110,42 Regular price €134,69
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    • Book cover of: 100 Practical Ways to Improve Customer Experience. By: Newman, Martin (Business consultant)

      100 Practical Ways to Improve Customer Experience

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      100 Practical Ways to Improve Customer Experience

      Vendor:
      Newman, Martin (Business consultant)
      Regular price €36,37
      Sale price €36,37 Regular price €37,49
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    • Customer Experience For Dummies

      Customer Experience For Dummies

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      Customer Experience For Dummies

      Vendor:
      Roy A. Barnes
      Regular price €16,31
      Sale price €16,31 Regular price €22,49
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    • Chief Customer Officer 2.0

      Chief Customer Officer 2.0

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      Chief Customer Officer 2.0

      Vendor:
      Jeanne Bliss
      Regular price €27,10
      Sale price €27,10 Regular price €28,75
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    • Book cover of: Excellence in Managing Worldwide Customer Relationships. By: Thomas A. Cook

      Excellence in Managing Worldwide Customer Relationships

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      Excellence in Managing Worldwide Customer Relationships

      Vendor:
      Thomas A. Cook
      Regular price €115,18
      Sale price €115,18 Regular price €118,74
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    • Book cover of: Quality of Experience Engineering for Customer Added Value Services. By: Abdelhamid Mellouk

      Quality of Experience Engineering for Customer Added Value Services

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      Quality of Experience Engineering for Customer Added Value Services

      Vendor:
      Abdelhamid Mellouk
      Regular price €168,48
      Sale price €168,48 Regular price €173,69
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    • Book cover of: Managing Customer Value: One Step At A Time. By: Dilip Soman

      Managing Customer Value: One Step At A Time

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      Managing Customer Value: One Step At A Time

      Vendor:
      Dilip Soman
      Regular price €84,88
      Sale price €84,88 Regular price €87,50
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    • Social Business Imperative, The, Adapting Your Business Model to the Always-Connected Customer 9780134263434 Clara Chung-wai Shih

      Social Business Imperative, The, Adapting Your Business Model to the Always-Connected Customer

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      Social Business Imperative, The, Adapting Your Business Model to the Always-Connected Customer

      Vendor:
      Clara Chung-wai Shih
      Regular price €3,35
      Sale price €3,35 Regular price €23,11
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    • Book cover of: Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers. By: Reza Soudagar

      Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

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      Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

      Vendor:
      Reza Soudagar
      Regular price €48,29
      Sale price €48,29 Regular price €51,24
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    • Book cover of: Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees. By: Doug Lipp

      Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

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      Disney U: How Disney University Develops the World's Most Engaged, Loyal, and Customer-Centric Employees

      Vendor:
      Doug Lipp
      Regular price €27,09
      Sale price €27,09 Regular price €28,74
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    • Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

      Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

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      Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

      Vendor:
      Sriram Dasu
      Regular price €37,69
      Sale price €37,69 Regular price €39,99
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    • Book cover of: Winning with Customers. By: D. Keith Pigues, Jerry D. Alderman

      Winning with Customers

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      Winning with Customers

      Vendor:
      D. Keith Pigues, Jerry D. Alderman
      Regular price €82,45
      Sale price €82,45 Regular price €85,00
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    • Employees First, Customers Second

      Employees First, Customers Second

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      Employees First, Customers Second

      Vendor:
      Vineet Nayar
      Regular price €30,31
      Sale price €30,31 Regular price €31,25
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    • Book cover of: Emotion Marketing: The Hallmark Way of Winning Customers for Life. By: Scott Robinette

      Emotion Marketing: The Hallmark Way of Winning Customers for Life

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      Emotion Marketing: The Hallmark Way of Winning Customers for Life

      Vendor:
      Scott Robinette
      Regular price €55,36
      Sale price €55,36 Regular price €58,74
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    • Book cover of: Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People. By: Joseph A. Michelli

      Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

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      Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

      Vendor:
      Joseph A. Michelli
      Regular price €23,55
      Sale price €23,55 Regular price €24,99
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    • Book cover of: Einsatz Und Wirkung Von Electronic Business-Anwendungen in Kunden-Lieferanten-Beziehungen. By: Marcus Stuhlert

      Einsatz Und Wirkung Von Electronic Business-Anwendungen in Kunden-Lieferanten-Beziehungen

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      Einsatz Und Wirkung Von Electronic Business-Anwendungen in Kunden-Lieferanten-Beziehungen

      Vendor:
      Marcus Stuhlert
      Regular price €67,22
      Sale price €67,22 Regular price
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    • Book cover of: Information Masters. By: John McKean

      Information Masters

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      Information Masters

      Vendor:
      John McKean
      Regular price €48,49
      Sale price €48,49 Regular price €49,99
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    • Human Sigma

      Human Sigma

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      Human Sigma

      Vendor:
      John H. Fleming, John Howland Fleming
      Regular price €24,73
      Sale price €24,73 Regular price €26,24
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    • Book cover of: 101 Activities for Delivering Knock Your Socks Off Service. By: Jill Applegate

      101 Activities for Delivering Knock Your Socks Off Service

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      101 Activities for Delivering Knock Your Socks Off Service

      Vendor:
      Jill Applegate
      Regular price €31,52
      Sale price €31,52 Regular price €32,50
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