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Total Quality Service

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Total Quality Service

Vendor:
D.H. Stamatis

Regular price €175,81

Sale price €175,81 Regular price €181,25
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Six Sigma in Transactional and Service Environments

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Six Sigma in Transactional and Service Environments

Vendor:
Hasan Akpolat

Regular price €187,94

Sale price €187,94 Regular price €193,75
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Service! Some People Just Don't Get It

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Service! Some People Just Don't Get It

Vendor:
Trapper Woods

Regular price €9,42

Sale price €9,42 Regular price €9,99
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Information Masters

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Information Masters

Vendor:
John McKean

Regular price €48,49

Sale price €48,49 Regular price €49,99
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Acquiring, Processing, and Deploying

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Acquiring, Processing, and Deploying

Vendor:
M. Larry Shillito

Regular price €145,50

Sale price €145,50 Regular price €150,00
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Sponsorship: For a Return on Investment

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Sponsorship: For a Return on Investment

Vendor:
Guy Masterman

Regular price €242,50

Sale price €242,50 Regular price €250,00
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Ownership Quotient

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Ownership Quotient

Vendor:
James L. Heskett

Regular price €45,07

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Call Center Handbook

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Call Center Handbook

Vendor:
Keith Dawson

Regular price €58,19

Sale price €58,19 Regular price €59,99
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Human Sigma

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Human Sigma

Vendor:
John H. Fleming, John Howland Fleming

Regular price €24,73

Sale price €24,73 Regular price €26,24
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Fundamentals of Supply Chain Management

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Fundamentals of Supply Chain Management

Vendor:
John T. (Tom) Mentzer

Regular price €178,24

Sale price €178,24 Regular price €183,75
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Above the Line

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Above the Line

Vendor:
Michael Henderson

Regular price €18,27

Sale price €18,27 Regular price €19,38
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Innovator's Solution

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Innovator's Solution

Vendor:
Clayton M. Christensen

Regular price €30,31

Sale price €30,31 Regular price €31,25
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Experience

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Experience

Vendor:
Lior Arussy

Regular price €35,15

Sale price €35,15 Regular price €36,24
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Future of Competition

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Future of Competition

Vendor:
C. K. Prahalad

Regular price €48,10

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Raving Fans!

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Raving Fans!

Vendor:
Kenneth H. Blanchard

Regular price €11,77

Sale price €11,77 Regular price €12,49
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Marketbusters

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Marketbusters

Vendor:
Rita Gunther McGrath

Regular price €50,12

Sale price €50,12 Regular price €62,20
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How To Get Best Value From HR

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How To Get Best Value From HR

Vendor:
Peter A. Reilly

Regular price €187,94

Sale price €187,94 Regular price €193,75
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Call Center Savvy

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Call Center Savvy

Vendor:
Keith Dawson

Regular price €36,37

Sale price €36,37 Regular price €37,49
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Logistics and Supply Chain Integration

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Logistics and Supply Chain Integration

Vendor:
Ian Sadler

Regular price €236,44

Sale price €236,44 Regular price €243,75
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Trusted Advisor

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Trusted Advisor

Vendor:
David H. Maister

Regular price €20,02

Sale price €20,02 Regular price €21,24
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Strategies and Tools for Corporate Blogging

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Strategies and Tools for Corporate Blogging

Vendor:
John Cass

Regular price €44,85

Sale price €44,85 Regular price €46,24
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U.S. Bank Deregulation in Historical Perspective

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U.S. Bank Deregulation in Historical Perspective

Vendor:
Charles W. Calomiris

Regular price €54,56

Sale price €54,56 Regular price €56,25
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Maximizing Call Center Performance

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Maximizing Call Center Performance

Vendor:
Madeline Bodin

Regular price €36,37

Sale price €36,37 Regular price €37,49
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Demons of Domesticity

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Demons of Domesticity

Vendor:
Anne Clendinning

Regular price €187,94

Sale price €187,94 Regular price €193,75
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