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    • Book cover of: Augmenting Customer Retention Through Big Data Analytics. By: Reena Malik

      Augmenting Customer Retention Through Big Data Analytics

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      Augmenting Customer Retention Through Big Data Analytics

      Vendor:
      Reena Malik
      Regular price €181,88
      Sale price €181,88 Regular price €187,50
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    • Book cover of: 100 Practical Ways to Improve Customer Experience. By: Newman, Martin (Business consultant)

      100 Practical Ways to Improve Customer Experience

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      100 Practical Ways to Improve Customer Experience

      Vendor:
      Newman, Martin (Business consultant)
      Regular price €36,37
      Sale price €36,37 Regular price €37,49
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    • Book cover of: Successful Customer Care in a Week: Teach Yourself. By: Di McLanachan

      Successful Customer Care in a Week: Teach Yourself

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      Successful Customer Care in a Week: Teach Yourself

      Vendor:
      Di McLanachan
      Regular price €12,95
      Sale price €12,95 Regular price €13,74
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    • Customer Experience For Dummies

      Customer Experience For Dummies

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      Customer Experience For Dummies

      Vendor:
      Roy A. Barnes
      Regular price €16,31
      Sale price €16,31 Regular price €22,49
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    • Secret Lives of Customers : A Detective Story About Solving the Mystery of Customer Behavior

      Secret Lives of Customers : A Detective Story About Solving the Mystery of Customer Behavior

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      Secret Lives of Customers : A Detective Story About Solving the Mystery of Customer Behavior

      Vendor:
      David S. Duncan
      Regular price €30,63
      Sale price €30,63 Regular price €32,50
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    • Book cover of: Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers. By: Reza Soudagar

      Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

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      Customer Experience Edge: Technology and Techniques for Delivering an Enduring, Profitable and Positive Experience to Your Customers

      Vendor:
      Reza Soudagar
      Regular price €48,29
      Sale price €48,29 Regular price €51,24
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    • Book cover of: Secrets of Selling Services: Everything You Need to Sell What Your Customer Can’t See—from Pitch to Close

      Secrets of Selling Services: Everything You Need to Sell What Your Customer Can’t See—from Pitch to Close

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      Secrets of Selling Services: Everything You Need to Sell What Your Customer Can’t See—from Pitch to Close

      Vendor:
      Bookshop
      Regular price €23,55
      Sale price €23,55 Regular price €24,99
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    • Book cover of: Sun Tzu Strategies for Selling: How to Use The Art of War to Build Lifelong Customer Relationships. By: Gerald A. Michaelson

      Sun Tzu Strategies for Selling: How to Use The Art of War to Build Lifelong Customer Relationships

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      Sun Tzu Strategies for Selling: How to Use The Art of War to Build Lifelong Customer Relationships

      Vendor:
      Gerald A. Michaelson
      Regular price €25,91
      Sale price €25,91 Regular price €27,49
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    • Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

      Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

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      Customer Service Solution: Managing Emotions, Trust, and Control to Win Your Customer’s Business

      Vendor:
      Sriram Dasu
      Regular price €37,69
      Sale price €37,69 Regular price €39,99
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    • Book cover of: Shared Services in Local Government. By: Ray Tomkinson

      Shared Services in Local Government

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      Shared Services in Local Government

      Vendor:
      Ray Tomkinson
      Regular price €187,94
      Sale price €187,94 Regular price €193,75
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    • Book cover of: Management and Marketing of Services

      Management and Marketing of Services

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      Management and Marketing of Services

      Vendor:
      Bookshop
      Regular price €64,25
      Sale price €64,25 Regular price €66,24
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    • Book cover of: Management and Marketing of Services. By: Peter Mudie

      Management and Marketing of Services

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      Management and Marketing of Services

      Vendor:
      Peter Mudie
      Regular price €248,56
      Sale price €248,56 Regular price €256,25
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    • Book cover of: Winning with Customers. By: D. Keith Pigues, Jerry D. Alderman

      Winning with Customers

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      Winning with Customers

      Vendor:
      D. Keith Pigues, Jerry D. Alderman
      Regular price €82,45
      Sale price €82,45 Regular price €85,00
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    • Book cover of: Closing the Service Gap: How to connect customers, employees and organisations. By: SOGA, LEBENE ET AL

      Closing the Service Gap: How to connect customers, employees and organisations

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      Closing the Service Gap: How to connect customers, employees and organisations

      Vendor:
      SOGA, LEBENE ET AL
      Regular price €30,30
      Sale price €30,30 Regular price €31,24
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    • Book cover of: Effective Client Management in Professional Services. By: Jack Berkovi

      Effective Client Management in Professional Services

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      Effective Client Management in Professional Services

      Vendor:
      Jack Berkovi
      Regular price €163,69
      Sale price €163,69 Regular price €168,75
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    • Book cover of: Managing High-Tech Services Using a CRM Strategy. By: Donald F. Blumberg

      Managing High-Tech Services Using a CRM Strategy

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      Managing High-Tech Services Using a CRM Strategy

      Vendor:
      Donald F. Blumberg
      Regular price €175,81
      Sale price €175,81 Regular price €181,25
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    • Book cover of: Data Protection in the Financial Services Industry

      Data Protection in the Financial Services Industry

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      Data Protection in the Financial Services Industry

      Vendor:
      Bookshop
      Regular price €187,94
      Sale price €187,94 Regular price €193,75
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    • Book cover of: Customers and Patrons of the Mad-Trade. By: Jonathan Andrews

      Customers and Patrons of the Mad-Trade

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      Customers and Patrons of the Mad-Trade

      Vendor:
      Jonathan Andrews
      Regular price €71,50
      Sale price €71,50 Regular price €83,74
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    • Employees First, Customers Second

      Employees First, Customers Second

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      Employees First, Customers Second

      Vendor:
      Vineet Nayar
      Regular price €30,31
      Sale price €30,31 Regular price €31,25
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    • Book cover of: Service Excellence. By: Ruth N. Bolton

      Service Excellence

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      Service Excellence

      Vendor:
      Ruth N. Bolton
      Regular price €21,82
      Sale price €21,82 Regular price €22,49
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    • Uncommon Service

      Uncommon Service

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      Uncommon Service

      Vendor:
      Frances Frei
      Regular price €27,89
      Sale price €27,89 Regular price €28,75
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    • Art of Client Service

      Art of Client Service

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      Art of Client Service

      Vendor:
      Robert Solomon
      Regular price €30,63
      Sale price €30,63 Regular price €32,50
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    • Book cover of: Relationship Marketing. By: Thorsten Hennig-Thurau

      Relationship Marketing

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      Relationship Marketing

      Vendor:
      Thorsten Hennig-Thurau
      Regular price €54,55
      Sale price €54,55 Regular price €56,24
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    • Book cover of: Service-Dominant Logic of Marketing

      Service-Dominant Logic of Marketing

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      Service-Dominant Logic of Marketing

      Vendor:
      Bookshop
      Regular price €284,94
      Sale price €284,94 Regular price €293,75
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