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    • Book cover of: Services Marketing: Integrating Customer Service Across the Firm 4e. By: Valarie Zeithaml

      Services Marketing: Integrating Customer Service Across the Firm 4e

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      Services Marketing: Integrating Customer Service Across the Firm 4e

      Vendor:
      Valarie Zeithaml
      Regular price €69,10
      Sale price €69,10 Regular price €71,24
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    • Book cover of: Designing Customer Service Processes. By: Jochen Wirtz

      Designing Customer Service Processes

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      Designing Customer Service Processes

      Vendor:
      Jochen Wirtz
      Regular price €10,85
      Sale price €10,85 Regular price €11,19
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    • Thinking in Services

      Thinking in Services

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      Thinking in Services

      Vendor:
      Majid Iqbal
      Regular price €36,51
      Sale price €36,51 Regular price €38,74
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    • Book cover of: Marketing Services. By: Leonard L. Berry

      Marketing Services

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      Marketing Services

      Vendor:
      Leonard L. Berry
      Regular price €15,72
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    • Book cover of: Services Marketing. By: William Chitty

      Services Marketing

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      Services Marketing

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      William Chitty
      Regular price €113,99
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    • Mastering Services Pricing

      Mastering Services Pricing

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      Mastering Services Pricing

      Vendor:
      Kevin Doolan
      Regular price €101,84
      Sale price €101,84 Regular price €104,99
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    • Book cover of: Management and Marketing of Services. By: Peter Mudie

      Management and Marketing of Services

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      Management and Marketing of Services

      Vendor:
      Peter Mudie
      Regular price €248,56
      Sale price €248,56 Regular price €256,25
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    • Book cover of: Service Innovation. By: Anders Gustafsson

      Service Innovation

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      Service Innovation

      Vendor:
      Anders Gustafsson
      Regular price €21,82
      Sale price €21,82 Regular price €22,49
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    • Book cover of: Understanding Service Consumers. By: Jochen Wirtz

      Understanding Service Consumers

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      Understanding Service Consumers

      Vendor:
      Jochen Wirtz
      Regular price €10,85
      Sale price €10,85 Regular price €11,19
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    • Book cover of: Value-Added Services for Next Generation Networks. By: Thierry Van de Velde

      Value-Added Services for Next Generation Networks

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      Value-Added Services for Next Generation Networks

      Vendor:
      Thierry Van de Velde
      Regular price €127,31
      Sale price €127,31 Regular price €131,25
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    • Book cover of: Customer-Driven Organization. By: Sr Coleman

      Customer-Driven Organization

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      Customer-Driven Organization

      Vendor:
      Sr Coleman
      Regular price €230,38
      Sale price €230,38 Regular price €237,50
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    • Uncommon Service

      Uncommon Service

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      Uncommon Service

      Vendor:
      Frances Frei
      Regular price €27,89
      Sale price €27,89 Regular price €28,75
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    • Book cover of: Managing High-Tech Services Using a CRM Strategy. By: Donald F. Blumberg

      Managing High-Tech Services Using a CRM Strategy

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      Managing High-Tech Services Using a CRM Strategy

      Vendor:
      Donald F. Blumberg
      Regular price €175,81
      Sale price €175,81 Regular price €181,25
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    • Book cover of: Service Design and Delivery. By: Toshiaki Kurokawa

      Service Design and Delivery

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      Service Design and Delivery

      Vendor:
      Toshiaki Kurokawa
      Regular price €21,82
      Sale price €21,82 Regular price €22,49
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    • Book cover of: Quality Services and Experiences in Hospitality and Tourism. By: Liping A. Cai

      Quality Services and Experiences in Hospitality and Tourism

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      Quality Services and Experiences in Hospitality and Tourism

      Vendor:
      Liping A. Cai
      Regular price €116,11
      Sale price €116,11 Regular price €136,29
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    • Book cover of: Six Sigma: SPC and TQM in Manufacturing and Services. By: Geoff Tennant

      Six Sigma: SPC and TQM in Manufacturing and Services

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      Six Sigma: SPC and TQM in Manufacturing and Services

      Vendor:
      Geoff Tennant
      Regular price €187,94
      Sale price €187,94 Regular price €193,75
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    • Best Service is No Service

      Best Service is No Service

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      Best Service is No Service

      Vendor:
      Bill Price
      Regular price €28,27
      Sale price €28,27 Regular price €30,00
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    • Book cover of: Values-based Service for Sustainable Business. By: Edvardsson, Bo

      Values-based Service for Sustainable Business

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      Values-based Service for Sustainable Business

      Vendor:
      Edvardsson, Bo
      Regular price €200,06
      Sale price €200,06 Regular price €206,25
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    • Book cover of: Values-based Service for Sustainable Business. By: Bo Edvardsson

      Values-based Service for Sustainable Business

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      Values-based Service for Sustainable Business

      Vendor:
      Bo Edvardsson
      Regular price €71,53
      Sale price €71,53 Regular price €73,74
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    • Book cover of: Delivering Excellent Service Quality in Aviation. By: Mario Kossmann

      Delivering Excellent Service Quality in Aviation

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      Delivering Excellent Service Quality in Aviation

      Vendor:
      Mario Kossmann
      Regular price €206,12
      Sale price €206,12 Regular price €212,50
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    • Book cover of: Service-Dominant Logic. By: Robert F. Lusch

      Service-Dominant Logic

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      Service-Dominant Logic

      Vendor:
      Robert F. Lusch
      Regular price €120,04
      Sale price €120,04 Regular price €123,75
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    • Book cover of: Exploring Service Science. By: Henriqueta Nóvoa

      Exploring Service Science

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      Exploring Service Science

      Vendor:
      Henriqueta Nóvoa
      Regular price €54,55
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    • Service-Dominant Logic

      Service-Dominant Logic

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      Service-Dominant Logic

      Vendor:
      Robert F. Lusch
      Regular price €33,95
      Sale price €33,95 Regular price €35,00
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    • Service Management and Marketing

      Service Management and Marketing

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      Service Management and Marketing

      Vendor:
      Christian Grnroos
      Regular price €69,05
      Sale price €69,05 Regular price €71,19
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